When placing an order we will get a shipping quote on your behalf within 24 hours. For international shipping we will get a courier and post office EMS quote. Delivery time will be quoted at the same time as delivery cost. Normally 2 – 3 weeks can be expected for delivery.
Please note that we have no control over delays that might occur at customs in your country.
Shipping rates quoted does not include any charges by your local customs. You may be required to pay tax duty and vet in accordance with the regulations in your country.
We will send you a tracking number in your email upon shipping.
Returns
If you are not satisfied with the product you can return it at your own expense for a full refund. Returns must be shipped to 354 Albert Road Woodstock Cape Town, South Africa 7441. Please note that orders cannot be canceled if it is held up by customs in your country.
FAQs
Where do you ship to?
We ship worldwide.
How long does it take to ship my order?
Each item on our site is made to order. Depending on the size, quantity and complexity of your order, it can take up to 2-6 weeks to be completed. We ensure the best quality for every piece that leaves our shop. We will confirm the time frame with you once the order has been placed.
I ordered but didn't pay?
When ordering on our site you are seeing the cost of the piece you are purchasing. Each piece weighs a different amount and each country has different shipping calculations. We invoice you with the final invoice including shipping cost within 48 hours of receiving your order.
What payment methods do you accept?
All transactions can be processed through PayPal, direct bank transfer or PayFast. For transactions through PayPal, they can be processed through ZAR or USD. All international transfers can process through the same applications with the currency changing to meet your local currency.
Can I change the colour of an order?
Absolutely. We can customise any piece. If you want something in a different colour, or would like a piece from our catalogue that isn’t available in the shop, please email us at info@netshomizam.com
Legal Information
All products, photographs and text on this website (unless otherwise stated) are copyrights and intellectual property owned by Netshomi Zam.
By using this website you agree not to copy, reproduce or publish any of its content.
Inaccurate information
We will always strive to present accurate information.
In the case of unintentional mistakes we apologize and will correct asap.
We reserve the right to amend errors and update information without prior notice
Availability
Catalogue products can be reproduced. When a product is marked “once off” it is the only one and once sold it can only be reproduced on commission and likeliness cannot be guaranteed.
Prices
Prices displayed are retail prices in South African Rand.
On the currency menu you can select Dollar or Euro.
Colors
We cannot guarantee that the color on the website image will be the same when the product is produced.
We keep stock of beads but when we reorder we are reliant on what is available
If there is a color difference when you order you will be notified.
Products
All products are handmade and therefore no one will be identical.
We endeavor to reproduce as close as possible to website image or agreed sample.
Measurements may differ slightly from website information.
Payment Methods
We accept direct bank transfer, PayPal and PayFast.
50% deposit required to commence production.
Products will be shipped once full payment is received.